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Dispatch

Packing, transport, and dispatch times

Orders are checked against the product list before packing. Rolling tobacco, shisha tools, and 420 accessories are packed in protective materials chosen for the item, with glassware and fragile accessories wrapped separately and sealed to reduce movement in transit. Each parcel is labelled with its contents and order number before it leaves the facility.

Orders placed on a business day are processed for dispatch within one business day. Orders placed after the cut-off time, or on a non-business day, are processed on the next business day. Transport partners collect from the facility on scheduled runs, and tracking details are sent once a parcel is booked for collection.